Returns & Refunds Policy
Last updated: 08/08/2026
We want you to be happy with your purchase. If you’re not completely satisfied, you can return eligible items within 30 days of receiving your order for a refund to your original payment method.
Eligibility
To be eligible for a return, items must:
- Be returned within 30 days of delivery.
- Be unused and in their original condition.
- Include the original packaging, tags, and accessories where applicable.
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
For hygiene, safety, or other reasons, certain items may not be eligible for return. These may include:
- Personalised or customised products.
- Perishable goods.
- Items that have been used, worn, washed, or damaged after delivery.
- Sealed products that are not suitable for return once opened for health or hygiene reasons.
- Gift cards or other non-refundable products, where applicable.
Any product-specific return restrictions will be identified at the time of purchase.
How to Return an Item
To start a return, please use the Returns form, accessed from the “Returns “ button at the foot of any page.
Once your return is approved, we’ll provide instructions for sending the item back. Please do not send items to us without first contacting us using the correct form, as we may be unable to process an unapproved return.
You are responsible for ensuring that returned items are securely packaged and reach us safely.
Refunds
Once we receive and inspect your returned item, we’ll confirm whether the return has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow additional time for your bank or payment provider to process the refund after it has been issued. The exact timing may vary depending on your payment provider.
Damaged, Faulty, or Incorrect Items
If your item arrives damaged, faulty, or different from what you ordered, please contact us using the returns form.
We’ll assess the problem and work with you to arrange an appropriate resolution, which may include a replacement, repair, or refund.
Your statutory rights are not affected by this policy.
Return Shipping
Unless an item is faulty, damaged, incorrect, or otherwise covered by applicable consumer protection law, return shipping costs are the responsibility of the customer.
Where we have made an error or the item is confirmed to be faulty or damaged, we’ll provide appropriate instructions regarding return shipping.
Exceptions
We may make exceptions to this policy at our discretion in individual circumstances. Any exception does not create an obligation to make the same exception in the future.
Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.
Questions About a Return
If you have questions about whether an item qualifies for a return or need help starting the process, please contact us with your order number and details of your purchase.